Australia's Only NFP-Owned Insurance Provider

NSW Meals on Wheels has been involved in helping Not for Profits obtain effective insurance for more than 20 years. What started from a few Meal Services, with difficulty obtaining insurance 25 years ago, has today grown to providing insurance to around 900 Not for Profits across Australia and more than $3 million in annual premiums.

We formed Community Underwriting in 2014 to take the CRISP Not for Profit insurance facility one step further – to become Australia's only insurance provider for Not for Profits which is owned by its own clients.

Challenge & Solution

The Challenge

  • Need for flexible web-based insurance solution in Azure cloud
  • Required full Quote, Underwrite, Bill and policy management features
  • Straight-through processing for entire sales and admin lifecycle
  • Support for both Broker and Direct channels

The Solution

  • Configured Appsure platform for Community Underwriting's product suite
  • Enabled 9 different insurance products across multiple channels
  • Fully digitized end-to-end process with automation
  • Migrated all historic business from legacy system

Insurance Products Delivered

Association Liability
Package Policy
Business Insurance
Package Policy
General Liability
Coverage
Motor Vehicle
Insurance
Voluntary Workers
Personal Accident
Industrial Special
Risks Coverage
Event Cancellation
Policy
Corporate Travel
Insurance
Landcare NSW
Scheme

Implementation Results

The Appsure solution enables the full end-to-end process to be fully digitised with built-in Underwriting, Rating, Automated letter generation, debit order, payment services and Claims.

The solution also provides a full report suite in Power BI which also generates written and paid bordereaux which are sent to the relevant insurance companies who hold the risk on a scheduled basis. The project included the migration of all historic business off Community Underwriting's legacy system.

Community Underwriting was established to make a real difference to the way insurance is provided in the Not for Profit Sector. Having Appsure as a partner, has enabled us to grow our business quickly with the development of a flexible underwriting platform that reflects our needs and continues to grow with us. The platform manages the full lifecycle for New Business and Renewals, with built in rating and document generation across all our product lines. It has assisted us in the streamlining of our processes and has improved our responses to our insurance brokers.

Graeme Berwick

Executive Director

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